Broadband Problems and Advice

Broadband Problems and Advice.

Broadband Problems and Advice – not so much which deal is better, but more how to get the best from your current broadband supplier. In my experience a lot of companies are very similar; the complete lack of customer service and lots of waiting on the phone!

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However, if your broadband is not working that’s when we swing into action. We can check everything including the router and the filters to make sure that is functioning correctly. We can also speak to your broadband supplier on your behalf, with your permission and try to get to the bottom of the problem.

Broadband Problems and Advice.

 

For broadband problems and advice call now on 07771 588577

A number of issues can affect your broadband speed. Some external issues can be:

How far you are from the exchange.

Your broadband will probably be supplied by your phone line. You may be at the end of a very long bit of copper cable and the speeds to your house may not be good because of this. To test speeds I use Speedtest as my tester of choice.

Broadband Router.

Contention ratio

Contention ratio refers to how many broadband users are sharing the data capacity on your Internet service providers line. For instance, if you’re contention ratio is 20 to 1, that means there are 20 households all using the one line. Standard contention ratios tend to be about 50 to 1 for home users and 20 to 1 for business users. However, BT says that these figures are changing. But, it may still be a factor.

Internal Issues

Also, there can be a myriad of Internal issues.

Not all routers are created equal. And if you have an old router you may not be getting the best speeds from it. Also, your router is supposed to be left on all the time. This is so it can negotiate the fastest speed on your broadband line. If you keep turning it off, it will cause speed issues on your line.

Extensions – Broadband Problems and Advice

If you have your router on an extension lead from your main phone socket, this will also cause problems. Your Internet service provider likes the router to be plugged into the main telephone socket in the house. You can tell the main socket because it usually has two screws in the front plate that can be removed to find a testing socket behind it.

These are just a few of the issues that can affect your broadband speed. Ofcom does a rather comprehensive page on it. For a full health check of your broadband and equipment or to discuss Broadband Problems and Advice please call Rob now on 07771 588577. Or email us.

Common Misconceptions

If your computer is running slow it may not actually be your broadband causing the problem. If your computer is taking a long time to start up it may be because it needs a cleanup.

However, if it is taking a long time to show a webpage, it is more likely to be a broadband issue. Here, we can test the speed of your broadband and see if the problem lies with your computer or equipment or whether the problem actually lies with your supplier. We can help sort many problems from the major broadband providers including BT, EE, Talk Talk, Vodafone, Sky and Plusnet

Testimonials

J And B
February 1, 2022
    

Brilliant Rob

We were at a wine club with M and A last night, and we all agreed you know what you’re doing, much appreciated

Have a great weekend,

Hurstpierpoint

West Sussex

P & B
January 18, 2022
    

‘We bought a new laptop and were going to transfer files from our old laptop (which kept freezing) but were unable to.  Rob sorted this problem out very efficiently.’

 

Aldwick

West Sussex

Y.H
November 1, 2021
    

Hi Rob,

Just to say many thanks for your help today.

Best wishes,

Y.H. BN6

A.B.
December 14, 2019
    

Seriously Pleased

SERIOUSLY PLEASED Really quick to get in touch and get an appointment. He obviously really knew what he was talking about and solved the problem straight away. I will definitely use this service again and I have other friends who I gave the contact to who have also been sorted out quickly

A.B. Surrey

A.L.
December 14, 2019
    

Business and Personal Computers

I have been using Rob’s services for years now for my business and personal computers. Every problem I have set him, some big and some small, has been attended to in an efficient, friendly and business-like manner with a positive outcome. We wouldn’t hesitate in recommending him to anyone.

A.L. Rustington

Geoff
November 5, 2019
    

So much faster

Thank you again for the great job you did on the computer, it’s so much faster!

many thanks

Geoff

Sussex

R.S.
August 18, 2018
    

Thank You

I would like to thank RHCC for all their help with my computer. When I had a problem they were quick, courteous and extremely helpful, managing to restore all my data without loss and provide advice on the purchase of a new machine.
Being a single female, I am always a little wary of inviting strangers into my home, but I had nothing to worry about here, and the gentleman that visited always spoke in plain and simple English to me, so as not to confuse with computer jargon that I really do not understand.

R.S Hassocks

G.D.
May 18, 2018
    

Quick Response

Dear Rob

Thank you again for your help and quick response

Best Regards

GD Mid Sussex

J.H.
February 6, 2017
    

Very Fair Invoice

Thank you so much for coming so promptly and for sorting out my ageing pc! Thank you too for your very fair invoice. It made the frustration of being locked out of my machine a little less frustrating.

JH, Hassocks

S.E.
October 20, 2014
    

Five Stars!

I just wanted to drop you a line to thank you for the wonderful job you did on my PC. When you took the hard drive away with you to fix I was convinced that I was going to lose all my data and that this was going to be a rather time-consuming and very costly job, which you proved to be false.
The PC runs very well now and I appreciate all the hard work and suggestions you have given me, and after having the spyware software installed this has made a big difference to us, and I believe we are more conscious when we are surfing the net.
I will be recommending you to anyone that needs advice or work done to their own computers.
Thank you again for the hard work and the efficient manner it was dealt with.

S.E. Rustington

M.P.
March 14, 2010
    

Great Service

Thank you so much for your assistance with my PC. I was very impressed by the speed of your response and professionalism. I have had no further problems with my PC and was so relieved that you managed to recover so much of my data. To top it all off I was pleasantly surprised by how reasonable the bill was.
Personally, I will not be using any other service from now on and I am happy to recommend you to my friends and colleagues.
Thank you again.

M.P. Hove

L.H.
May 3, 2006
    

Satisfied Customer

Thank you yet again for your help, you’re worth your weight in gold.

L.H.

Lancing

broadband problems and advice

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