Broadband Problems and Set Up

Broadband Problems and Set Up.

Broadband Problems and Set Up – not so much which deal is better, but more how to get the best from your current broadband supplier. In my experience a lot of companies are very similar; the complete lack of customer service and lots of waiting on the phone!

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However, if your broadband is not working that’s when we swing into action. The 1st thing to do is turn it off and turn it on again. A cliche I know, but it’s worth doing! We can check everything including the router and the filters to make sure that is functioning correctly. We can also speak to your broadband supplier on your behalf, with your permission, and try to get to the bottom of the problem.

BT WiFi Hub Set up
Help setting up BT Wifi

For broadband problems and advice call now on 07771 588577

A number of issues can affect your broadband speed. Some external issues can be:

How far you are from the exchange.

Your broadband will probably be supplied by your phone line. You may be at the end of a very long bit of copper cable and the speeds to your house may not be good because of this. To test speeds I use Speedtest as my tester of choice.

Broadband Router
Broadband Router.

Contention ratio

The contention ratio refers to how many broadband users are sharing the data capacity on your Internet service provider’s line. For instance, if you’re contention ratio is 20 to 1, that means there are 20 households all using one line. Standard contention ratios tend to be about 50 to 1 for home users and 20 to 1 for business users. However, BT says that these figures are changing. But, it may still be a factor.

Internal Issues

Also, there can be a myriad of Internal issues.

Not all routers are created equal. And if you have an old router you may not be getting the best speeds from it. Also, your router is supposed to be left on all the time. This is so it can negotiate the fastest speed on your broadband line. If you keep turning it off, it will cause speed issues on your line.

Broadband Problems and Set Up
Talk talk broadband set up

Extensions – Broadband Problems and Set Up

If you have your router on an extension lead from your main phone socket, this will also cause problems. Your Internet service provider likes the router to be plugged into the main telephone socket in the house. You can tell the main socket because it usually has two screws in the front plate that can be removed to find a testing socket behind it.

mobile pc repairs - we come to you

These are just a few of the issues that can affect your broadband speed. Ofcom does a rather comprehensive page on it. For a full health check of your broadband and equipment or to discuss Broadband Problems and Advice please call Rob now on 07771 588577. Or email us.

Common Misconceptions

If your computer is running slow it may not actually be your broadband causing the problem. If your computer is taking a long time to start up it may be because it needs a cleanup.

However, if it is taking a long time to show a webpage, it is more likely to be a broadband issue. Here, we can test the speed of your broadband and see if the problem lies with your computer or equipment or whether the problem actually lies with your supplier. We can help sort many problems from the major broadband providers including BT, EE, Talk Talk, Vodafone, Sky and Plusnet

Testimonials from our happy customers


Good evening Rob,

Just wanted to say a big THANK YOU for resolving our IT issues today. Great service.


Kind regards,

H E. Horsted Keynes


Laptop Setup

Brilliant Rob

We were at a wine club with M and A last night, and we all agreed you know what you’re doing, much appreciated

Have a great weekend,

Hurstpierpoint, West Sussex


Data Transfer

‘We bought a new laptop and were going to transfer files from our old laptop (which kept freezing) but were unable to.  Rob sorted this problem out very efficiently.’


West Sussex



Hi Rob,

Just to say many thanks for your help today.

Best wishes,

Y.H. BN6



Seriously Pleased

SERIOUSLY PLEASED Really quick to get in touch and get an appointment. He obviously really knew what he was talking about and solved the problem straight away. I will definitely use this service again and I have other friends who I gave the contact to who have also been sorted out quickly

A.B. Surrey


Business and Personal Computers

Business and Personal Computers

I have been using Rob’s services for years now for my business and personal computers. Every problem I have set him, some big and some small, has been attended to in an efficient, friendly and business-like manner with a positive outcome. We wouldn’t hesitate in recommending him to anyone.

A.L. Rustington


So much faster

So much faster

Thank you again for the great job you did on the computer, it’s so much faster!

many thanks




Thank You

Thank You

I would like to thank RHCC for all their help with my computer. When I had a problem they were quick, courteous and extremely helpful, managing to restore all my data without loss and provide advice on the purchase of a new machine.
Being a single female, I am always a little wary of inviting strangers into my home, but I had nothing to worry about here, and the gentleman that visited always spoke in plain and simple English to me, so as not to confuse with computer jargon that I really do not understand.

R.S Hassocks


Quick Response

Quick Response

Dear Rob

Thank you again for your help and quick response

Best Regards

GD Mid Sussex


Very Fair Invoice

Very Fair Invoice

Thank you so much for coming so promptly and for sorting out my ageing pc! Thank you too for your very fair invoice. It made the frustration of being locked out of my machine a little less frustrating.

JH, Hassocks



Five Stars!

Five Stars!

I just wanted to drop you a line to thank you for the wonderful job you did on my PC. When you took the hard drive away with you to fix I was convinced that I was going to lose all my data and that this was going to be a rather time-consuming and very costly job, which you proved to be false.
The PC runs very well now and I appreciate all the hard work and suggestions you have given me, and after having the spyware software installed this has made a big difference to us, and I believe we are more conscious when we are surfing the net.
I will be recommending you to anyone that needs advice or work done to their own computers.
Thank you again for the hard work and the efficient manner it was dealt with.

S.E. Rustington



Great Service

Thank you so much for your assistance with my PC. I was very impressed by the speed of your response and professionalism. I have had no further problems with my PC and was so relieved that you managed to recover so much of my data. To top it all off I was pleasantly surprised by how reasonable the bill was.
Personally, I will not be using any other service from now on and I am happy to recommend you to my friends and colleagues.
Thank you again.

M.P. Hove



Satisfied Customer

Satisfied Customer

Thank you yet again for your help, you’re worth your weight in gold.





broadband problems and advice
broadband problems and advice

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